Terms of use & Refund Policy

Customers hold complete freedom to express themselves on their web sites. Although your intellectual and artistic freedom is respected, HelloMails.com still reserves the right to remove content from our servers for any of the following reasons: We do not allow any illegal activity including, but not limited to child pornography web sites, links to child pornography web sites, animal abuse web sites, spamming, slanderous, abusive, racist or terrorist content, illegal software / warez download sites (linking is allowed, hosting the files is strictly prohibited.), illegal game servers, and illegal bulk email services.
We do not allow any conduct that violates regulations, or normally accepted practices within the Internet community, whether or not expressly mentioned in this policy. We reserve the right at any time to refuse or cancel service without warning or refund should any of these terms be violated. Use of our services is at the customer's sole risk, we make no warranties. We reserve the right at any time to disallow activities that might in any way damage HelloMails.com's reputation, network and or servers whether caused intentionally or unintentionally.

1. Service

HelloMails.com's services include but are not limited to the following: Domain hosting, POP and web-based e-mail, and file upload (FTP). HelloMails.com does not place banners on customer's web sites although customers may choose to do so in accordance with all regulations set out by HelloMails.com, the province, and the country. HelloMails.com will not charge additional fees for the aforementioned services unless customer chooses to use optional services that are subject to a fee. Customer is, however, entirely responsible for:
Presenting available payment upon due date for any of HelloMails.com's paid services; if account(s) has outstanding balance, HelloMails.com reserves the right to suspend all services associated to member and/or member credit card number until amount is paid in full*
Providing all necessary equipment and software to establish a connection to the World Wide Web and use the services offered by HelloMails.com, including but not limited to a computer and modem;
Providing own access to the World Wide Web and pay for all fees associated with such access.

2. Customer Information

To be able to use the Service, customer must complete a proper registration process. Customer agrees to:
Provide current, complete and accurate personal information (referred to as the Registration Data) as requested by the Service;
Maintain and update this information to keep it current, complete, and accurate.
HelloMails.com does not sell or disclose any Registration Data to a third-party unless:
Customer voluntarily discloses such information to another party;
Customer expressly directs HelloMails.com to release such information;
HelloMails.com is required to disclose such information by any applicable law or legal process served on HelloMails.com.
Information is publically available (Such as WHOIS DATA)

3. Advertisements

Customer may choose to display advertising banners on own web site, provided that the advertisements are not of illegal, or discriminatory nature. Customer may also enter into correspondence with or participate in promotions of the advertisers whose banners are displayed on own or other customer's web sites.
Any such correspondence or participation, including the payment and delivery of products and services and any other terms, conditions, warranties or representations associated with such correspondence or participation, are solely between the corresponding customer and the advertiser.
HelloMails.com assumes no liability, obligation or responsibility for any part of any such correspondence or participation.

4. Limitations

The Service is subject to the following limitations:
Customer agrees not to engage in any activity that could overwhelm the server with heavy CPU usage or that requires a disproportionate or unreasonable amount of the resources of the HelloMails.com servers;
Customer shall not include content or Internet links to content on the site that may contain, promote, or involve the following:
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The Customer agrees not initiate or be involved with any of the following on any of HelloMails.coms Shared, Reseller, VPS or Dedicated Servers:


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Any infringement of copyright, trademark, patent, trade secret or other intellectual property right;


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Illegal software / Warez file hosting;


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Content that exploits children less than 18 years of age;


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Hate and/or terrorist propaganda;


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Racist, threatening, or otherwise abusive content;


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Content promoted through the sending of unsolicited e-mail (also known as spamming);


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Sending of unsolicited e-mail (SPAM) from HelloMails.coms servers, or any other server that refers to content on the HelloMails.com server, or sending such e-mail with a HelloMails.com hosted web site listed as the contact address;


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Mail fraud, multilevel marketing (pyramid) schemes or other fraudulent activities;


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The promotion or incitement of, or instruction for, the commission of illegal activities;


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Information or other material that contains a virus, corrupted data or other harmful or damaging component.


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Illegal Internet gaming sites / file sharing servers;


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Illegal bulk email services;


IRC Bots

Customers will be aware that the following is prohibited for dedicated servers.

Examples of unacceptable content include, but are not limited to:
*   Copyrighted media, without authority to distribute or display.
*   Unsolicitated and bulk emailing is strictly prohibited.
*   Unlicensed applications.
*   Cracking programs or key generators.
*   Child pornography or kidnapping material.
*   Fraudulent activity, phishing, pyramid schemes, chain letters, forgery, or impersonation.
*   Terrorist propaganda, racist material, or bomb/weapon instructions.
*   Virus/Virii, Spyware, Malware, or other infectious material.
*   Material protected by trade secret or other statute.

Additionally, HelloMails.com prohibits:
*   IRC and associated programs (including psybnc, "bots", etc...)
*   Scripts commonly used for abuse, attacks, or flooding
*   Threatening, harrassing, or obscene content
*   Any proxies which do not require authentication (including open mail proxies, unprotected anonymous web surfing proxies, etc...)

Legal adult content is permitted on all HelloMails.com product lines. The viewing/downloading or possession of such information/data by HelloMails.com clientele is not governed by HelloMails.com policy, and is at your own discretion/free-will, and may be governed by your state/federal government.
Links to unacceptable content, as defined above, are also prohibited.

Online Activity:

Any attempts to undermine or cause harm to the HelloMails.com equipment, network, operations, or clientele is STRICTLY prohibited. HelloMails.com will pursue legal action to the fullest extent for all abuse/violation of such.
Any activity deemed damaging or abusive, whether unlawful or considered to be detrimental to the operations of HelloMails.com, is prohibited.

This includes, but is not limited to:
*   Denial of Service Attacks (DOS/DDOS)
*   Unnecessary Port Scans
*   Mail Bombing
*   Unsolicited Advertising via IM, Forums, Newsgroups, Email, etc..
Bulk Email:
We understand that bulk email is an important mechanism for keeping people informed. However, spamming (unsolicited advertising), from the HelloMails.com network, or spamvertising (unsolicited advertising of) sites hosted on the HelloMails.com network is STRICTLY prohibited.

Legitimate bulk email meets the following criteria:

The recipient has confirmed his willingness to be added to the distribution list of the mailing, by responding to a verification email, or, otherwise, verifiably confirming permission. (Evidence of such must be retained and available by request.)

Messages include: Valid headers, removal instructions, and information on the method by which the subscribed address was obtained.

All bulk email senders must post privacy policies, in association with the sending domains. Co-registration is not prohibited, but explanations of the sharing of information must be both publicly available and included in the confirmation mechanism for list subscription.

If HelloMails.com approaches a client for evidence of confirmation, this request must be honored within 48 hours. Failure to meet the acceptable criteria for bulk mail may lead to immediate termination.

Additionally, if such actions have caused mail servers or IP address ranges on the HelloMails.com network to be blacklisted, HelloMails.com reserves the right to assess a $200 charge to the customer account. This fee is set to cover administrative costs associated with removal from such lists.

Please make an effort to limit outgoing mail on your account to no more than 1000 messages per day. Large mailings are allowed only after getting permission from network provider.

Policy Violations:

HelloMails.com may, at any time, audit systems for any data/activity showing potential policy violations.
Warnings: The HelloMails.com Abuse makes an attempt to contact the client, via email, when the first sign of a possible violation is noted. These alerts are a courtesy. Responses to such alerts are required. If an alert is received from any HelloMails.com staff member, the client is responsible for acknowledging his/her understanding and citing any action planned or taken, within 24 hours of the notice. Failure to do so may lead to suspension. Repeated failure to do so may result in termination, or suspension. If a service is suspended due to outstanding abuse issues, the client will be required to pay a reactivation fee of $50.00 when applicable, to cover any administrative costs associated with the offense/violation, as determined by HelloMails.com as well as remedy the violation.

Note: It is extremely important to ensure that the email address on record with the HelloMails.com Customer Service Dept is valid. This is the address used for abuse notifications and warnings.

Suspension/Deactivation:

If any terms or conditions are failed to be followed, the client risks service suspension or termination. HelloMails.com reserves the right to remove any account, without prior notice. If HelloMails.com deactivates an account for violating policy, the client will forfeit any rights to a refund. No refunds for advance payments will be granted for deactivated accounts.

Reactivation:

If a service is suspended, the client will be required to pay a reactivation fee of $50.00, and when applicable, to cover any administrative costs associated with the offense/violation, as determined by HelloMails.com as well as remedy the violation.

Customer Account Security

A password and an account are provided to Member upon completion of registration. Customer is entirely responsible for,
maintaining confidentiality of the password and account;
All consequences of voluntary disclosure of password and account information;
Any and all activities that occur under customer's account.
Customer agrees to notify HelloMails.com immediately of any unauthorized use of customer's account or any other breach of security known to customer and HelloMails.com will take action accordingly.

Billing & Cancellation

* New Order

For new orders, We will process your orders after getting your 100% payment for the products/services. The dedicated servers or hosting plans or Packages will be delivered with in 3~7 days from the date of order payment.

* Cancellation

To cancel your service you must login to your billing account panel, and cancel your hosting/plans under Products and services or Hosting Accounts where applicable. That request is considered final however reversal can be requested by emailing
HelloMails.com. Reversal is not guaranteed. We reserve the right to cancel any account at any time. Upon cancellation the account data is kept for 1 day. Accounts in violation of the TOS will be suspended and all data removed without warning. We take the security of our customers very seriously. Customers may cancel at any time.

* Refund

You will absolutely love our products and services.
However, you're fully protected by a 100% money-back return policy.
Here's how it works.

First 3 Days

If you are dissatisfied at any time during the first 3 days after purchase, simply call our support team or book cancellation in billing panel for a full refund. You will get your money back with in 30 days. That�s a firm promise and commitment.

No Refund

We cannot give refund, on the below conditions, during your usage period,

* IPs blacklisted in spamhaus,spamcop and ISPs(aol,yahoo,gmail,hotmail,att.net,comcast,cox.net etc..)
* Copyrighted media, without authority to distribute or display
* Unlicensed applications
* Cracking programs or key generators
* Child pornography or kidnapping material
* Fraudulent activity, phishing, pyramid schemes, chain letters, forgery, or impersonation
* Terrorist propaganda, racist material, or bomb/weapon instructions
* Virus/Virii, Spyware, Malware, or other infectious material
* Material protected by trade secret or other statute
* IRC and associated programs (including psybnc, "bots", etc...)
* Scripts commonly used for abuse, attacks, or flooding
* Threatening, harrassing, or obscene content
* Any proxies which do not require authentication (including open mail proxies, unprotected anonymous web surfing proxies, etc...)

Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

We give you an unconditional 30 day money back guarantee on managed dedicated,shared, reseller and LINUX unmanaged vps hosting from the time of purchase. We will not refund past the 3 day period however, you can cancel at any time

All refunds will be processed within 60 days, from the date of the request. Once it is refunded, the account will be terminated. The cancellation request after 3 days is not eligible for a refund. Cancellation must be submitted VIA the secure client area.

Subscription Renewal

There is a 72 hour grace period for payments. If we do not receive payment or any notice excusing you of payment within 72 hours of the invoice being due, we will suspend the account. There is a $15 reactivation fee for shared and reseller accounts overdue. For VPS and Dedicated Servers, there is a $30 reactivation fee. After 7 days overdue, the account will be terminated.

Shared/Reseller Resource Policy

HelloMails.com maintains strict account/server ratios in order to maintain a high level of service for everyone. You may at anytime use all of the allocated space/bandwidth for your account as long as it does not contain any of the content drafted in section 4 of the TOS. Should you exceed this, your account will be suspended and you can either choose to remove excess files, upgrade your account, pay for bandwidth overages, or wait until your next month for your bandwidth to be reset. .

In rare cases, HelloMails.com may find a customer to be using server / network resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, HelloMails.com reserves the right to impose the High Resource User Policy for the consideration of all customers.

HelloMails.com reserves the right to discontinue / suspend services without notice should any hosting account exceeds CPU, database, and network thresholds on our servers which may cause service interruption to other customers.

Dedicated/VPS Resource Policy

* Bandwidth:

Overage fees will apply to any service utilizing more than it's assigned bandwidth allocation, except for those services advertised/sold as "UNMETERED". Overages will be calculated based on overall amount of GigaBytes (GB) transferred in a monthly period, unless a service is sold based on Megabits per Second (MBPS). Services sold by MBPS, will be calculated via the industry standard 95% method, unless specified in contract otherwise. MRTG or other bandwidth reporting is available upon request for all services. Client is responsible for all usage, and any corresponding overages fees, that result from a service that may be hacked and/or flooding. HelloMails.com may require a deposit should a client utilize/require large amounts of bandwidth beyond their standard bandwidth allocation.

Port Usage:

Basic Dedicated & Co-Located servers are installed on 100MBPS unthrottled ports, unless service is sold as a specified port size (ie...100MBPS UNMETERED) or specified/requested as a capped port. HelloMails.com reserves the right to monitor network usage, and if a service significantly exceeds average usage, to throttle the available speed to conserve network resources and to prevent any large billing anomalies. This will generally not include short spikes in usage, but will include, but not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If at any time any client's data transfer rate affects other HelloMails.com clientele, HelloMails.com reserves the right to throttle and/or disconnect the service causing such a problem.

Filtering:

HelloMails.com reserves the right to block/filter or throttle ports and/or ip address ranges, at its discretion. This may include, for example, blocking Port 6667 (IRC), denying access from a known-spamming IP address range, or limiting the speed of point-to-point file-sharing programs (Kazaa, Limewire, Donkey, etc...). This may also include giving priority to certain traffic types, such as Voice-over-IP (VOIP) phone call transmissions.

Unmetered:

Services advertised/sold as "UNMETERED" will not be subject to bandwidth overage fees. Bandwidth is supplied from a shared pool, and is not supplied as guaranteed/dedicated bandwidth. Burstable usage of the UNMETERED service/port is permitted, however, a service that has heavy sustained usage may have their port capped or be asked to upgrade to a dedicated service plan. UNMETERED service is supplied on a "best-effort" basis---which may result in some slowdowns during peak traffic times.

Amendments

Customer agrees to be bound by any amendments or modifications to this agreement that are set out, from time to time, by HelloMails.com anywhere on this site.

Modifications

HelloMails.com reserves all rights to modify or discontinue the service with or without notice to customer. HelloMails.com shall not be liable to customer or any third party should HelloMails.com exercise its right to modify or discontinue the service.

No Representations or Warranties

The service offered by HelloMails.com is on an "as is" basis, with no representations or warranties of any kind, expressed or implied. For greater certainty and without limitation to the generality of the following:

HelloMails.com makes no representations, warranties or guarantees of any kind, whether written or verbal, regarding the reliability of the site provided or any other services offered;

HelloMails.com is not responsible for deleted, altered, or lost data due to network or system outages, file corruption, accidental deletion, or any other reasons;

HelloMails.com makes no representations, warranties, or guarantees with regards to server reliability, speed or consistency;

HelloMails.com makes no representations, warranties or guarantees as to the accuracy or correctness of any content on any of the Sites and is not responsible for any errors or omissions arising from the use of such information;

HelloMails.com may also include, on its web resources or in newsletters, information provided by 3rd party partners and providers. HelloMails.com does not guarantee or warrant the reliability of this information nor does HelloMails.com recommend any of these services.

Limitations of Liability

YOU AGREE THAT NEITHER THE PRIMARY SERVICE PROVIDER NOR BACKEND SERVICE PROVIDER WILL BE LIABLE FOR ANY

(A) SUSPENSION OR LOSS OF THE SERVICES, EXCEPT TO THE LIMITED EXTENT THAT A REMEDY IS PROVIDED UNDER THIS AGREEMENT;
(B) INTERRUPTION OF BUSINESS;
(C) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE WEB SITE(S) PROVIDED THROUGH OR BY THE SERVICES;
(D) LOSS OR LIABILITY RESULTING FROM ACTS OF GOD;
(E) DATA NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION;
(F) EVENTS BEYOND THE CONTROL OF THE PRIMARY SERVICE PROVIDER OR BACKEND SERVICE PROVIDER;
(G) THE PROCESSING OF YOUR APPLICATION FOR THE SERVICES; OR
(H) LOSS OR LIABILITY RESULTING FROM THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT IDENTIFIER OR PASSWORD. YOU FURTHER AGREE THAT NEITHER THE PRIMARY SERVICE PROVIDER NOR BACKEND SERVICE PROVIDER WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER OR NOT EITHER THE PRIMARY SERVICE PROVIDER OR BACKEND SERVICE PROVIDER HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF EITHER THE PRIMARY SERVICE PROVIDER OR THE BACKEND SERVICE PROVIDER EXCEED
THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICES FOR A ONE-MONTH PERIOD, BUT IN NO EVENT GREATER THAN ONE HUNDRED DOLLARS ($100.00). BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, THE LIABILITY OF THE PRIMARY SERVICE PROVIDER AND/OR BACKEND SERVICE PROVIDER SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Indemnity

YOU AGREE TO RELEASE, INDEMNIFY, AND HOLD THE PRIMARY SERVICE PROVIDER AND BACKEND SERVICE PROVIDER, THEIR CONTRACTORS, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS AND AFFILIATES HARMLESS FROM ALL LIABILITIES, CLAIMS AND EXPENSES, INCLUDING ATTORNEY'S FEES AND COURT COSTS, FOR THIRD PARTY CLAIMS RELATING TO YOUR USE OF THE SERVICES OR ARISING UNDER THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, INFRINGEMENT BY YOU OR SOMEONE ELSE USING YOUR COMPUTER, OF ANY INTELLECTUAL PROPERTY OR OTHER PROPRIETARY RIGHT OF ANY PERSON OR ENTITY, OR FROM THE VIOLATION OF ANY TERM OR CONDITION OF THIS AGREEMENT. WHEN EITHER THE PRIMARY SERVICE PROVIDER AND/OR BACKEND SERVICE PROVIDER MAY BE INVOLVED IN A SUIT INVOLVING A THIRD PARTY AND WHICH IS RELATED TO THE SERVICES UNDER THIS AGREEMENT, EITHER THE PRIMARY SERVICE PROVIDER AND/OR BACKEND SERVICE PROVIDER MAY SEEK WRITTEN ASSURANCES FROM YOU IN WHICH YOU PROMISE TO INDEMNIFY AND HOLD SUCH PARTIES HARMLESS FROM THE COSTS AND LIABILITIES DESCRIBED IN THIS PARAGRAPH. SUCH WRITTEN ASSURANCES MAY INCLUDE THE POSTING OF PERFORMANCE BONDS OR OTHER GUARANTEES. YOUR FAILURE TO PROVIDE SUCH ASSURANCES MAY BE CONSIDERED A BREACH OF THIS AGREEMENT BY YOU.

Termination

Customer agrees that HelloMails.com may terminate this agreement, discontinue the service and delete the site at any time with or without notice to customer in any of the following circumstances:

Customer violates any term of this agreement, any municipal, provincial or federal laws, or any policy set out, from time to time, by HelloMails.com anywhere on this site http://HelloMails.com

Customer engages in conduct or posts material on the site that HelloMails.com believes is harmful to other customers, the business of HelloMails.com or any third-party;

Customer engages in any activity that could overwhelm the server with heavy CPU usage or that requires a disproportionate amount of the resources of the HelloMails.com servers;

Customer disputes the terms of this agreement or any amendment set out by HelloMails.com;

HelloMails.com receives complaints regarding customer or the site, from other customers or third-parties.

Customer provides personal information that is not current, accurate, and complete.

Should we cancel your account for a reason not stated above; a refund will be issued at our discretion.

Abusive Clientele:

HelloMails.com may at it's discretion suspend or terminate service of any client that is abusive/harassing to HelloMails.com and/or HelloMails.com employees. Examples of such activity include,

Verbal abuse - cursing, yelling, threatening, etc...

Ongoing disregard for warnings or notices
Consistent mistakes/errors/changes causing unnecessary workload
Spamming HelloMails.com email addresses, ticket systems, or servers
Continuous involvement in flood/DDOS activity, hacked services, or other ongoing non-permitted usage
Consistent late payments or responses
Issuing a chargeback/Dispute or bouncing a payment
Continuous activation of problematic end-users
Activity which affects the service(s) of other HelloMails.com clientele

Governing Law

This agreement is governed by and construed in accordance with the applicable laws of the state of Washington and the federal laws of Germany;
Customer and HelloMails.com agree to submit to the exclusive jurisdiction of the courts of Germany.
If any provision of this agreement is held to be invalid, illegal or unenforceable, all other provisions will nevertheless continue in full force and effect;
HelloMails.com's failure to exercise or enforce any right or provision of this agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by HelloMails.com by writing;
Customer and HelloMails.com agree that any cause of action arising out of or related to this service must commence within one
(1) year after the cause of action arose; otherwise, such cause of action is permanently barred.

Price Changes

HelloMails.com reserves the right to change/modify the recurring price for services at anytime under circumstances such as making improvements to HelloMails.com that will benefit HelloMails.com, and Clientele.

Script installation services

Payment must be made within 10 days of the service completion, if you have not made the payment by this time, you account will be suspended until we either receive the payment, or after two weeks of inactivity, the account will be terminated without notice.
Script installations are final, once you decide that everything is running fine, you are fully responsible for any possible errors that may occur in the future, we do not guarantee that we can install every script out there, but we will make our best efforts.

Website transfer

We reserve the right to decline a web transfer at our discretion. We make no guarantee that we can transfer your site, we cannot be held responsible for data loss in the transfer. It is up to the client to make the necessary backups and preparations for the transfer.
At this time we only transfer cPanel accounts.

Changes to the TOS

We reserve the right to revise its policies at any time without notice although we will attempt to inform our customers should changes occur.

NEWS
  • Unique email Delivery Addon is launched
  • 5 Level deep verification launched
  • RAID 10 Backup Server is launched
  • HelloMails new design is over
  • New Dynamic Content feature updated
  • Dedicated SPF,DKIM Setup system implement
  • DEA Removal filter activated
  • Email Queue Management system based on ESP network system is launched