Legitimate bulk email meets the following criteria:
The recipient has confirmed his willingness to be added to the distribution list of the mailing, by responding to a verification email, or, otherwise, verifiably confirming permission. (Evidence of such must be retained and available by request.)
Messages include: Valid headers, removal instructions, and information on the method by which the subscribed address was obtained.
All bulk email senders must post privacy policies, in association with the sending domains. Co-registration is not prohibited, but explanations of the sharing of information must be both publicly available and included in the confirmation mechanism for list subscription.
If HelloMails.com approaches a client for evidence of confirmation, this request must be honored within 48 hours. Failure to meet the acceptable criteria for bulk mail may lead to immediate termination.
Additionally, if such actions have caused mail servers or IP address ranges on the HelloMails.com network to be blacklisted, HelloMails.com reserves the right to assess a $200 charge to the customer account. This fee is set to cover administrative costs associated with removal from such lists.
Please make an effort to limit outgoing mail on your account to no more than 1000 messages per day. Large mailings are allowed only after getting permission from network provider.
HelloMails.com may, at any time, audit systems for any data/activity showing potential policy violations.
Warnings: The HelloMails.com Abuse makes an attempt to contact the client, via email, when the first sign of a possible violation is noted. These alerts are a courtesy. Responses to such alerts are required. If an alert is received from any HelloMails.com staff member, the client is responsible for acknowledging his/her understanding and citing any action planned or taken, within 24 hours of the notice. Failure to do so may lead to suspension. Repeated failure to do so may result in termination, or suspension. If a service is suspended due to outstanding abuse issues, the client will be required to pay a reactivation fee of $50.00 when applicable, to cover any administrative costs associated with the offense/violation, as determined by HelloMails.com as well as remedy the violation.
Note: It is extremely important to ensure that the email address on record with the HelloMails.com Customer Service Dept is valid. This is the address used for abuse notifications and warnings.
If any terms or conditions are failed to be followed, the client risks service suspension or termination. HelloMails.com reserves the right to remove any account, without prior notice. If HelloMails.com deactivates an account for violating policy, the client will forfeit any rights to a refund. No refunds for advance payments will be granted for deactivated accounts.
If a service is suspended, the client will be required to pay a reactivation fee of $50.00, and when applicable, to cover any administrative costs associated with the offense/violation, as determined by HelloMails.com as well as remedy the violation.
Customer Account Security
A password and an account are provided to Member upon completion of registration. Customer is entirely responsible for,
maintaining confidentiality of the password and account;
All consequences of voluntary disclosure of password and account information;
Any and all activities that occur under customer’s account.
Customer agrees to notify HelloMails.com immediately of any unauthorized use of customer’s account or any other breach of security known to customer and HelloMails.com will take action accordingly.
Billing & Cancellation
* New Order
For new orders, We will process your orders after getting your 100% payment for the products/services. The dedicated servers or hosting plans or Packages will be delivered with in 3~7 days from the date of order payment.
To cancel your service you must login to your billing account panel, and cancel your hosting/plans under Products and services or Hosting Accounts where applicable. That request is considered final however reversal can be requested by emailing
HelloMails.com. Reversal is not guaranteed. We reserve the right to cancel any account at any time. Upon cancellation the account data is kept for 1 day. Accounts in violation of the TOS will be suspended and all data removed without warning. We take the security of our customers very seriously. Customers may cancel at any time.
You will absolutely love our products and services.
However, you’re fully protected by a 100% money-back return policy.
Here’s how it works.
First 3 Days
If you are dissatisfied at any time during the first 3 days after purchase, simply call our support team or book cancellation in billing panel for a full refund. You will get your money back with in 30 days. That�s a firm promise and commitment.
We cannot give refund, on the below conditions, during your usage period,
* IPs blacklisted in spamhaus,spamcop and ISPs(aol,yahoo,gmail,hotmail,att.net,comcast,cox.net etc..)
* Copyrighted media, without authority to distribute or display
* Unlicensed applications
* Cracking programs or key generators
* Child pornography or kidnapping material
* Fraudulent activity, phishing, pyramid schemes, chain letters, forgery, or impersonation
* Terrorist propaganda, racist material, or bomb/weapon instructions
* Virus/Virii, Spyware, Malware, or other infectious material
* Material protected by trade secret or other statute
* IRC and associated programs (including psybnc, “bots”, etc…)
* Scripts commonly used for abuse, attacks, or flooding
* Threatening, harrassing, or obscene content
* Any proxies which do not require authentication (including open mail proxies, unprotected anonymous web surfing proxies, etc…)
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
We give you an unconditional 30 day money back guarantee on managed dedicated,shared, reseller and LINUX unmanaged vps hosting from the time of purchase. We will not refund past the 3 day period however, you can cancel at any time
All refunds will be processed within 60 days, from the date of the request. Once it is refunded, the account will be terminated. The cancellation request after 3 days is not eligible for a refund. Cancellation must be submitted VIA the secure client area.
There is a 72 hour grace period for payments. If we do not receive payment or any notice excusing you of payment within 72 hours of the invoice being due, we will suspend the account. There is a $15 reactivation fee for shared and reseller accounts overdue. For VPS and Dedicated Servers, there is a $30 reactivation fee. After 7 days overdue, the account will be terminated.
Shared/Reseller Resource Policy
HelloMails.com maintains strict account/server ratios in order to maintain a high level of service for everyone. You may at anytime use all of the allocated space/bandwidth for your account as long as it does not contain any of the content drafted in section 4 of the TOS. Should you exceed this, your account will be suspended and you can either choose to remove excess files, upgrade your account, pay for bandwidth overages, or wait until your next month for your bandwidth to be reset. .
In rare cases, HelloMails.com may find a customer to be using server / network resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, HelloMails.com reserves the right to impose the High Resource User Policy for the consideration of all customers.
HelloMails.com reserves the right to discontinue / suspend services without notice should any hosting account exceeds CPU, database, and network thresholds on our servers which may cause service interruption to other customers.